Make every interaction an experience that matters.
Our software gives you the tools to ask the right questions, listen to what people need, and respond with the right actions, every time. We call it empathy at scale — others just call it good business.
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Enterprise XM Solutions.
THE UNDER ARMOUR STORY.
Uncover the products, services, and experiences that customers and employees want next. Watch On Demand Demo LEARN MORE CORE XM RESEARCH & INSIGHTS CONJOINT ANALYSIS.
THE JETBLUE STORY.
THE VW STORY.
THE CHOBANI STORY.
THE L.L. BEAN STORY.
Acquire new customers. Increase market share. Improve awareness and perception. WATCH ON DEMAND DEMO Advertising optimization Brand Tracking.
The business operating system for XM.
1 Listen + Remember Capture and store all your experience data from customers and employees in a single system of record for every interaction across the organization.
2 Process + Understand Powerful, predictive analytics make sense of your entire dataset, and proactively recommend the actions to take next.
3 Build a culture of action Intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization.